The right expertise, at the right time

We handle the systems on the line, you handle your production

We commit to your sustainability and efficiency through our expertise; you concentrate on your production. Get support with the entire Ecosystem, tightening strategies, process control, vision, screw feeding, network, and databases.

Remote Support

Today, poor maintenance strategies can reduce a plant’s overall productive capacity by 5 to 20 percent. At Desoutter, we believe that proactivity is the key to maximize your productivity and continuously improve your efficiency.

However, life is unpredictable. With Remote Support, you are ready to face any situation, anytime. Rely on our remote experts and over 100 years of industrial expertise to get the best out of your Desoutter solutions.

Always connected

Get support within 1 hour whenever the situation gets critical, wherever you are on the planet.

Updates & upgrades

Access the latest upgrades of all Desoutter products deployed on site. Stay safe with the latest IT security updates and look into the new available features.

Our commitment - your efficiency

Our customer’s issues were solved within the “Target resolution time” 96%* of the time

*Performances from July to December 2023

Minimal support footprint

Our experts can take over through a secured distant access to your products or servers. No travels, no emissions.

A remote support plan that matches your needs

Each of our customers is unique. For this reason, we propose a range of Service levels that correspond to different expectations. From essential support to continuous coaching, find the plan that best match your needs

	Access	Performance
Technical articles	✅	✅
Remote Support	Standard support	Priority support
Unlimited updates	✅	✅
Unlimited upgrades		✅
Early Access features		✅
Continuous coaching		✅

Access
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Standard support
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Performance
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Priority support
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Our expertise - anytime, anywhere

Access technical notes and product documentation, and benefit from the history of all your requests.

Desktop and mobile phone showing the Desoutter support portal webpage

The Portal at a Glance

All our customers can have access to the Service Portal, absolutely free of charge. From our public articles, our customers will potentially have the ability to get instant resolutions.
The Service Portal can be accessed from anywhere, at any time, and from any device.
Our Remote Support Performance customer enjoy immediate support whenever they request it: nothing else has a greater priority for our Support people.
Our Remote Support customers are also provided with advanced technical articles and application notes. They have access to the status and history of all discussions, at any time.
All enquiries from our customers on the Service Portal will systematically be answered.

On-site Support

If a remote diagnosis determines that an on-site intervention is necessary, our Expert Support contract ensures that a qualified service technician will be dispatched within the committed response time — delivering the fast, expert assistance your operations depend on.

What are the benefits of Expert Support?

MAXIMISED UPTIME

Get support on the whole ecosystem, within 1 hour

SECURED QUALITY

We help you maintain processes that deliver the expected quality

INCREASED EFFICIENCY

We handle the systems, acting right first time so you can focus on your production

MINIMAL CO2 FOOTPRINT

Less travels with Remote Support, less emissions

Production Optimisation

The fastest path from anomaly to action

Production Optimisation is a comprehensive package designed to bring unrevealed Quality and Efficiency issues out of the shadows. It delivers both:

the data-driven tools that are essential to the real-time analysis of vast amount of data,
the human expertise to support you in the analysis to define the right response.

Combine your product and process know-how with our Data Analytics and Tightening expertise and unlock your full potential of quality and production efficiency.

Your Benefits

Why choose Production Optimisation?

See the invisible

Check every single critical tightening with DeMeter Curves Analytics & Smart Alerts. Each curve is classified and abnormal behaviours are detected in real time.

Trigger customised alerts when a downtime scenario of your own making is realized and protect your production efficiency.

React in real time

Receive instant notification any time a suspicious assembly behaviour, or a behaviour of your choice, is recognized. No delay, reduced rework costs.

Straight to the solution: notify the key contacts through mobile app, ticketing or email any time an alert or a scenario occurs.

Partner to improve

Initiate the right actions to protect quality and to improve your efficiency. Our experts deliver tailored prescriptions, adapted to your context, answering your most immediate challenges.

Work with us as partners: Desoutter Service can also be alerted in real time and proactively start with you the analysis of any situation without delay.

Let Production Optimisation lead the way

Follow the process and benefit from continuous quality and efficiency improvements.

1. Installation Installation, Configuration, Sample analysis

2. Production analytics Status, Analysis, Prescriptions

3. Event analysis Description, Analysis, Prescriptions

4. Actions (Not included in Production Optimisation, available on request) Pset adjustments, Process adaptation, Laboratory tests

Discover everything inside the Production Optimisation package

All you need to reveal risks, act in real time, and sustain performance — analytics, smart alerts, remote experts, and on‑site audits in one Production Optimisation package.

	Included	Production Optimisation
DeMeter Curve Analytics	✅	Classify all curves in real time and detect any abnormal behaviour.
DeMeter Smart Alerts	✅	Send tailored Quality and Production alerts in real time to the right stakeholders.
Remote assistance	✅	Notify your Desoutter experts whenever a threat is identified. Analyze your data & follow-up the on-going corrective actions. Fine-tune alerts.
Uptime & Joint analysis	✅	Production Analytics: Proactively look for pain points in your data. Event Analysis: Reactively look for issues root causes. Remote by default - On-site on request.
On-site analysis	✅	Production or Quality issue analysis + prescriptions - One day included in every package, more days on request.

Included
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Production Optimisation
Classify all curves in real time and detect any abnormal behaviour.
Send tailored Quality and Production alerts in real time to the right stakeholders.
Notify your Desoutter experts whenever a threat is identified. Analyze your data & follow-up the on-going corrective actions. Fine-tune alerts.
Production Analytics: Proactively look for pain points in your data. Event Analysis: Reactively look for issues root causes. Remote by default - On-site on request.
Production or Quality issue analysis + prescriptions - One day included in every package, more days on request.