The Grand Opening of the new Desoutter Customer Center will occur on June 28th 2017 in Rock Hill South Carolina. This new facility houses the North America headquarters management team, customer service, product repair, field service, customized solutions project team, marketing team, smart factory lab of interactive product displays, and training facility.
The rise of automation and the adoption of Industry 4.0 ‘intelligent’ tools is helping us produce more bespoke solutions to customer requirements, particularly in high tech sectors like the automotive and aerospace industries. Ford’s apocryphal selling slogan that ‘you can have any color as long as it’s black’ has long been consigned to history. Now, even the most basic car brand offers a wide selection of colors and features which make every order unique. This level of customization raises new challenges around the role of humans in the production process, particularly around skills development and error reduction.