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PivotWare Service Solutions
A complete and flexible Service offer to suit your needs:
Start-Up Commissioning
A professional, high quality installation adds value.
Benefits:
- Fast and right first time
- Avoids delays in Start Of Production
- Optimised set-up which can be replicated at different plants
- PivotWare supports your team from start to finish
- Maintain equipment warranty
Certification training
Train your team and provide the maintenance and support for your installation
Benefits:
- Certified training to take the 1st level responsibility for configuring and maintaining the installation
- True customer ownership
- ‘Essential Care’ recommended to complement this solution
Support solutions
Essential Care or Peace of Mind: choose the level of support to suit your needs and to protect your installation
Benefits:
- Choose the right solution for you
- Protect your system data from loss or corruption
- Fast response reduces the risk of delays and lost production
|
Essential Care |
Peace Of Mind |
|
|---|---|---|
| Remote support on station/module issues | ||
| Remote support on server/network issues | ||
| Free access to on-line training | ||
| Free access to new releases | ||
| Advanced support on stations and modules | ||
| Advanced support on server, db and network | ||
| On-site technical support * | ||
| Optimisation with new Features | ||
| Performance KPIs | ||
| * Hours on-site are to suit customer needs. | Remote support | On site support |
Production Support
Add more value to your installation to bring more benefits
Benefits:
- Fast response for trouble shooting
- Further improve process and quality
- Increase the benefits from your installation
